Terms of Use

1. The Service

Mauqe provides a cloud-hosted low-code platform that enables organizations to build forms, workflows, dashboards, shared pages, APIs, and related business applications. Features may include AI-assisted builders, marketplace templates, file storage, notifications, billing, and integrations with third-party services.

We may modify, suspend, or discontinue any part of the Service at any time. We will use reasonable efforts to provide advance notice of material changes that adversely affect paid subscriptions, except where changes are required for security, legal compliance, or abuse prevention.

2. Eligibility and Accounts

You must be at least 18 years old and capable of entering a binding contract. The Service is intended for business and professional use.

You are responsible for all activity under your account and for maintaining the confidentiality of credentials. You must promptly notify us at legal@mauqe.com of any unauthorized access or security incident involving your account.

Account information must be accurate and kept up to date. We may suspend or terminate accounts that provide false, misleading, or incomplete registration information.

3. Subscriptions, Plans, and Billing

Certain features require a paid subscription. Plan limits (such as users, apps, storage, and submissions) are described at signup, in-product, or on our pricing pages. Usage beyond plan limits may be blocked, throttled, or require an upgrade.

Paid subscriptions are processed by our payment provider, Paddle ("Payment Processor"). By purchasing a subscription, you also agree to Paddle's applicable terms and policies. Prices, billing intervals, taxes, and currency are shown at checkout. You authorize us and Paddle to charge your selected payment method on a recurring basis until you cancel in accordance with these Terms and our Refund Policy.

Unless otherwise stated, subscriptions renew automatically at the end of each billing period. Failure to pay may result in suspension or downgrade of the Service. We are not responsible for bank fees, foreign exchange charges, or payment failures caused by your payment provider.

4. Customer Content and Data

"Customer Content" means data, files, forms, workflows, configurations, submissions, attachments, branding, and other material you or your users upload, create, or process through the Service. You retain ownership of Customer Content.

You grant Makeen a worldwide, non-exclusive license to host, copy, transmit, display, and process Customer Content solely to provide, maintain, secure, and improve the Service, comply with law, and enforce these Terms.

You are solely responsible for Customer Content and for obtaining all rights, notices, and consents required to collect, use, and disclose personal data through your apps, forms, and workflows. Where you process personal data of third parties, you act as the data controller and Makeen acts as your data processor as described in our Data Processing Agreement.

5. Acceptable Use

Your use of the Service must comply with our Acceptable Use Policy, which is incorporated into these Terms by reference. We may investigate violations and remove content, restrict features, or suspend or terminate access without liability.

6. AI and Automated Features

The Service may include AI-assisted generation, chatbots, suggestions, or automation. AI outputs may be inaccurate, incomplete, biased, or unsuitable for your use case. You must review all AI-generated content before relying on it or publishing it to end users.

AI features may send prompts, form metadata, or limited content to third-party model providers. You are responsible for ensuring that such use complies with your policies and applicable law. We do not guarantee any particular result, uptime, or fitness of AI features for regulated, medical, legal, financial, or safety-critical decisions.

7. Intellectual Property

The Service, including software, designs, documentation, trademarks, and Mauqe branding, is owned by Makeen or its licensors and is protected by intellectual property laws. Except for the limited rights expressly granted in these Terms, no rights are transferred to you.

You may not copy, modify, reverse engineer, decompile, scrape, resell, or create derivative works of the Service except where expressly permitted by law and not prohibited by these Terms.

Feedback you provide may be used by us without restriction or compensation.

8. Public and Shared Access

You may publish apps, forms, or pages via share links, embeds, or APIs. You are responsible for configuring access controls, passwords, retention, and lawful collection of end-user data through those surfaces.

We are not responsible for content published by you to third parties or the public internet. You indemnify us against claims arising from your public or shared deployments.

9. Third-Party Services

The Service may integrate with or link to third-party services such as payment processors, email providers, connectors, webhooks, and AI providers. We do not control and are not responsible for third-party services. Your use of them is at your own risk and subject to their terms.

10. Confidentiality

Each party may receive confidential information from the other. The receiving party will use reasonable care to protect it and will not disclose it except to personnel and contractors with a need to know, or as required by law. This obligation does not apply to information that is public, independently developed, or lawfully obtained from a third party without duty of confidentiality.

11. Warranties and Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAKEEN DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free of harmful components, or that data will not be lost or corrupted. You are responsible for maintaining appropriate backups and business continuity measures outside the Service where required.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAKEEN AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAKEEN'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS IN ANY TWELVE (12) MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO MAKEEN FOR THE SERVICE IN THAT PERIOD, OR (B) ONE HUNDRED UNITED STATES DOLLARS (US $100).

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by applicable law.

13. Indemnification

You will defend, indemnify, and hold harmless Makeen and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) Customer Content; (b) your use of the Service; (c) your violation of these Terms or applicable law; (d) your collection or processing of personal data through the Service; or (e) disputes between you and your users, customers, or employees.

14. Suspension and Termination

You may stop using the Service at any time. We may suspend or terminate your access immediately if you breach these Terms, create risk or legal exposure for us, fail to pay fees, or if we discontinue the Service.

Upon termination, your right to access the Service ends. We may delete Customer Content after a reasonable retention period, except where retention is required by law. You are responsible for exporting Customer Content before termination where export features are available.

15. Governing Law and Disputes

These Terms are governed by the laws of the Sultanate of Oman, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the competent courts in Muscat, Sultanate of Oman, and you consent to personal jurisdiction in those courts.

Before filing a claim, the parties will attempt in good faith to resolve the dispute by contacting legal@mauqe.com within thirty (30) days.

16. General

These Terms, together with the Privacy Policy, Acceptable Use Policy, Refund Policy, Cookie Policy, Data Processing Agreement, and Security Statement, constitute the entire agreement between you and Makeen regarding the Service.

If any provision is held invalid, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

We may update these Terms from time to time. Material changes will be posted on the Service with an updated effective date. Continued use after changes become effective constitutes acceptance.

17. Contact

Makeen Technology — Mauqe

Email: legal@mauqe.com

General inquiries: hello@mauqe.com