Refund and Cancellation Policy

1. Billing Through Paddle

Paid subscriptions are billed by Paddle, our merchant of record and payment processor. Your receipt, tax invoices, and payment method management may be handled through Paddle's customer portal or checkout experience.

2. Automatic Renewal

Unless you cancel before the renewal date, subscriptions renew automatically for the same billing period at the then-current price, plus applicable taxes. You authorize recurring charges until cancellation takes effect.

3. Cancellation

You may cancel a subscription through in-product billing settings or the Paddle customer portal, depending on your deployment. Cancellation stops future renewals but generally does not delete your workspace immediately.

After cancellation, you may retain access to paid features until the end of the current paid period, after which your workspace may be downgraded, limited, or suspended according to plan rules.

4. Refunds

Except where required by applicable consumer law, fees are non-refundable once a billing period has started. We do not provide prorated refunds for partial billing periods, unused features, or mid-cycle downgrades.

If you believe you were charged in error, contact billing@mauqe.com within fourteen (14) days of the charge with your organization name, invoice reference, and details of the issue. Approved billing errors will be refunded through Paddle.

Free trials or promotional credits, if offered, are subject to the specific terms displayed at the time of the offer.

5. Chargebacks

Initiating an unjustified chargeback may result in immediate suspension of the Service while the dispute is investigated. Please contact us first so we can resolve legitimate billing concerns.

6. Enterprise Agreements

Customers with a signed enterprise or custom order form are governed by the refund and cancellation terms in that agreement if they conflict with this policy.